Poslanilight Shipping Policy

🕒 Order Processing Time

• Our order processing center operates Monday to Friday (EST) and is closed on weekends and U.S. federal holidays (e.g., Thanksgiving, Christmas).
• Regular orders will be packed and shipped within 1-2 business days. Processing times for pre-order or customized items will be clearly indicated on the product details page.
• If your order contains multiple items, we may ship them in separate batches to ensure you receive some items as soon as possible, without waiting for all products to be in stock.

📦 Shipping Timelines & Rates

⚠️ Important Shipping Notes

1. Remote Area Surcharge: Additional fees may apply to deliveries to remote locations (e.g., islands, military bases). These fees will be automatically calculated and displayed during checkout.
2. Holiday Delays: Delivery timelines may be extended by 1-2 business days during U.S. peak holiday periods (e.g., Black Friday, Christmas). We appreciate your understanding.
3. Address Accuracy: Please ensure your shipping address and contact information are complete and accurate. Poslanilight is not responsible for failed deliveries or re-delivery costs caused by incorrect addresses or undeliverable contact details.
4. Signature Requirements: Some packages require a signature upon delivery. If you are unavailable to receive the package, the carrier may leave it at your door, with your property management, or at a nearby pickup location.

📮 Return & Exchange Shipping Policy

• Returns Due to Quality Issues: If an item arrives defective or damaged, we will cover the return shipping cost and provide you with a free return label.
• Returns Due to Personal Reasons: For returns initiated due to personal preference, you are responsible for the return shipping cost, and the item must be returned in its original, unused condition.
• Exchange Service: For exchanges, we will ship the new item as soon as we receive your returned product. Shipping fees for exchanges follow the same rules as new orders.

🛡️ Disclaimer

• Poslanilight is not liable for delivery delays caused by force majeure events (e.g., extreme weather, customs clearance delays, logistics strikes). However, we will make every effort to assist you in tracking your shipment status.
• If your package is lost or damaged during transit, please contact our customer support team within 7 days of receiving the delivery notification. We will assist you in filing a claim with the carrier or arranging a replacement.