Poslanilight Refund Policy

This refund policy applies to all products purchased through the official Poslanilight website (poslanilight.com). It aims to provide you with fair and transparent refund guidelines and protect your legitimate rights and interests. Please carefully read the following terms before applying for a refund. If you have any questions, contact our customer service team for assistance.

I. Refund Application Conditions

You may apply for a refund if one of the following conditions is met:

Quality Issues: If the product is damaged, malfunctioning, or has functional abnormalities upon receipt, you must submit the refund application within 7 days of delivery and provide clear photos/videos of the product issues as supporting evidence.
Shipping Errors: If the received product’s model, color, or quantity does not match the order information, you must submit the refund application within 3 days of delivery and cooperate with customer service to verify the package and product details.
Personal Reasons: If you apply for a refund due to personal preferences, changed needs, or other non-quality/shipping-related reasons, the product must be unused, in its original packaging (unopened, undamaged, with all accessories intact), and the application must be submitted within 14 days of delivery. You will bear the return shipping cost.
Undelivered Products: If the package shows “delivery failed” or “lost,” and customer service confirms that delivery is impossible after verifying the logistics status, you may apply for a full refund or a replacement (choose one).

II. Refund Application Process

Step	Operation Instructions	Notes
1. Submit Application	Log in to your official website account, go to “My Orders,” select the order for which you want a refund, click “Apply for Refund,” fill in the refund reason and amount, and upload relevant supporting materials (photos/videos required for quality issues); or contact customer service directly at tony.zhan6321240@gmail.com submit the application.	Ensure the order number and delivery information are filled in accurately, and supporting materials are clear and distinguishable.
2. Customer Service Review	The customer service team will complete the review within 1-2 business days, and the review result will be notified to you via email or official website message.	If materials are incomplete, customer service will notify you to supplement them. Failure to supplement within the deadline will be regarded as abandoning the application.
3. Return Product (if required)	After the application is approved, if the product needs to be returned, customer service will provide the return address and guidelines. You must ship the product within 3 business days.	The returned product must be properly packaged to avoid secondary damage during transportation. You will bear the return shipping cost for refunds due to personal reasons; the brand will bear the cost for quality issues or shipping errors.
4. Product Inspection	We will complete the inspection within 2-3 business days after receiving the returned product to verify whether the product status meets the refund conditions.	If the product has man-made damage or missing accessories, the refund application will be rejected, and the product can be shipped back to you (you bear the shipping cost).
5. Refund Crediting	After the inspection is approved, the refund will be initiated within 1-3 business days, and the refund amount will be returned to your original payment account.	The crediting time depends on the payment platform and bank, usually 3-7 business days, and may be delayed on holidays.

III. Refund Time Limit Instructions

Application Deadline: Applications for quality issues/shipping errors must be submitted within 7 days of delivery; applications for personal reasons must be submitted within 14 days of delivery. No applications will be accepted after the deadline.
Review Deadline: 1-2 business days (excluding holidays).
Inspection Deadline: 2-3 business days after receiving the returned product.
Crediting Deadline: The refund will be initiated within 1-3 business days after inspection approval; the actual crediting time is subject to the payment platform.

IV. Refund Amount Instructions

Quality Issues/Shipping Errors: Full refund, including the product amount and original order shipping cost (if any). The brand will also bear the return shipping cost (shipping receipt required).
Personal Reasons: Only the actual paid product amount will be refunded; the original order shipping cost will not be refunded, and the return shipping cost will be deducted (if the brand advances the return shipping cost, it will be deducted from the refund amount).
Discounted/Promotional Products: Refunds will be based on the actual paid amount. If the order participated in a full reduction or coupon promotion, the coupon will not be returned after the refund, and the full reduction discount will be deducted in proportion.
Undelivered Products: Full refund, including the product amount and shipping cost (if any); no need to return the product.

V. Non-Refundable Situations

The product has been used or opened (non-quality issue), or the packaging is damaged/missing accessories, affecting secondary sales.
The refund application is not submitted within the specified deadline.
Customized products (models, colors, etc. customized according to user needs) with no quality issues.
Product malfunctions caused by improper personal use or man-made damage.
Reapplying for a refund after the order has already been refunded or exchanged.
Products not purchased through the official Poslanilight website (e.g., third-party platforms, purchasing agents).

VI. Disclaimer

For undelivered or delayed orders caused by force majeure (e.g., extreme weather, logistics strikes, customs policy changes), refunds will be processed based on the actual order situation, and the brand will not be liable for additional compensation.
If the supporting materials you provide for the refund contain false information, the brand has the right to reject the refund application and reserve the right to pursue relevant responsibilities.
After the refund is completed, the brand will take back the returned product. If the product has quality issues, it will be handled uniformly and will not be shipped back to the user.

VII. Contact Us

If you have any questions during the refund process, you can contact our customer service team through the following channels:

Email: tony.zhan6321240@gmail.com
Official Website Online Customer Service: Log in to the official website and click “Online Consultation” in the lower right corner.
Response Time: Within 24 hours (working days), within 48 hours (holidays).

Poslanilight reserves the final interpretation right of this policy. The brand has the right to update this policy according to business adjustments, and the updated policy will be announced on the official website and take effect after the announcement.